The ides of "knowledge management technologies deliver the right information to the right person at the right time" applies to an outdated business model. The new business model of the information age is marked by fundamental, not incremental, change. Businesses can't plan long-term; instead, they must shift to a more flexible "anticipation-of-surprise" model.
Technologies such as databases and groupware applications store bits and pixels of data. But they can't store the rich schemas that people possess for making sense of data bits. Information is context-sensitive. The same assemblage of data can evoke different responses from different people. Many information textbooks say that while people come and go their experience can be stored in databases. But unless you can scan a person's mind and store it directly into a database, you cannot put bits into a database and assume that somebody else can get back the experience of the first person.
The fact of information in a database doesn't ensure that people will see or use the information. Most of our knowledge management technology concentrates on efficiency and creating a consensus-oriented view. The data therein is rational, static and without context. And such systems do not account for renewal of existing knowledge and creation of new knowledge.
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